This Privacy Policy describes how Lotwright ("we," "us," or "our") collects, uses, and shares information about you when you use our software services, website, and related products (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.
When you register for Lotwright, we collect your name, email address, phone number (optional), company name, and billing information processed by our payment provider (Stripe). We do not store credit card numbers — payment data is held entirely by Stripe.
We store the data you create within the Service, including:
We automatically collect information about how you use the Service, including pages visited, features used, actions taken, timestamps, and session duration. This helps us improve the product and diagnose issues.
We collect device type, operating system, browser type, IP address, and approximate geographic location when you use the Service. For the plan delivery feature, we log the IP address and geographic location of plan access events — this data is part of the legal audit record.
We use the information we collect to:
We do not sell your personal information. We share information only as follows:
We share data with third-party vendors who help us operate the Service:
Each provider is bound by their own privacy policies and data processing agreements consistent with applicable law.
Data you create is shared with other members of your Lotwright organization according to their assigned role (Owner, Admin, Superintendent). Trade Partners see only the data scoped to their trade and assignments — never pricing, margins, or other trades' information.
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Lotwright, our users, or others.
We implement security measures appropriate to the sensitivity of the data we process, including:
No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we maintain reasonable and appropriate safeguards given the nature of the data.
We retain your account data for the duration of your subscription and for a reasonable period thereafter to fulfill legal obligations and dispute resolution. Plan delivery records and audit trails are retained permanently (they may be needed years after a job closes). You may request deletion of your account and associated data by contacting us at corey@greatergracedigital.com.
When you enable AI cost estimating, estimates are generated from (1) industry and regional cost benchmarks, (2) an anonymized, aggregated benchmark derived from participating Lotwright builders, and (3) your own closed-job cost history.
If you opt in to contributing (Settings → AI), the cost amounts on your job budget lines — normalized by the home's square footage and grouped by cost category and region — are added to the anonymized community benchmark. Contributions are aggregated and require a minimum number of contributing builders before any figure is used, so individual builders and jobs cannot be identified.
We do not include sale prices, profit margins, markups, buyer or homeowner information, addresses, or vendor identities in any contribution. Contribution is opt-in and can be turned off anytime in Settings → AI.
Voice walk audio recordings are processed through OpenAI's Whisper API for transcription. Audio files are deleted from Lotwright's storage after the transcript is generated (within 24 hours of upload). The transcript itself is retained as part of the job record. You should obtain appropriate consent from any person recorded during a site walk as required by your state's recording laws. Lotwright displays a two-party consent notice for states that require it.
The Lotwright application uses session cookies to maintain your authenticated session. We do not use tracking cookies for advertising purposes. Our analytics provider (PostHog) uses anonymized event data — no cross-site tracking.
Depending on where you live, you may have rights to:
To exercise any of these rights, contact us at corey@greatergracedigital.com. We will respond within 30 days.
The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice within the Service at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
Questions about this Privacy Policy or your data:
Lotwright
corey@greatergracedigital.com